CONTACT US FOR BOOKINGS OR INQUIRIES

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Policies

By booking with Aphroditi Escape Spa you are accepting the terms and conditions of our cancellation policy. We truly appreciate your business and hope you have a positive experience with us, if you have any questions or concerns, please call us at (613) 258-3535.

Gift Certificates and Coupons

If paying for spa services with a purchased gift certificate or if using a coupon, you will be asked to provide the hard copy of the certificate or coupon prior to the start of your appointment.

Late Arrival

We are not un-sympathetic to the fact that being late is sometimes outside of your control and although we promise to do our utmost to perform the most complete treatment possible in the time remaining, each treatment will be finished on time to accommodate the next client. Arriving too late to perform the scheduled service will result in a charge of 50% of your total regular priced service (or equivalent deduction from a gift certificate) and your appointment will be rescheduled. To ensure that our clients are serviced in a timely manner there will be no exceptions to this policy.

Cancellations

Should you need to cancel your appointment please call us at (613) 258-3535 at least 24 hours prior to your scheduled session. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours notice will result in a charge of 50% of your total regular priced service (or the equivalent deduction from a gift certificate).

Should you fail to show up for a scheduled appointment without providing any notice you will be charged the full cost of your scheduled session (or the equivalent deduction from a gift certificate), which must be paid prior to further appointments being booked.

Illness

We realize that sometimes a sudden illness (of you or a loved one) can prevent you from giving adequate cancellation notice; in this instance there may be a $ 10.00 charge to reschedule your appointment to another day.

We are a appointment-based spa & salon; these charges cover expenses and allow us to continue operating our business at the level of service expected by our clientele. We thank you for your continued patronage and compliance with the aforementioned policy.

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