Frequently Asked Questions
Frequently Asked Questions (FAQ)
Find answers to some of the most common questions.
If you have other questions not listed here, please contact us at 613-258-3535 or email email@example.com.
How do I book my service?
Reach us by phone or email at firstname.lastname@example.org, and one of our staff will assist you.
Where is the spa located?
Aphroditi Escape Spa & Salon
103 Clothier Street East
Kemptville, ON K0G 1J0
You can get directions to us by clicking here (Google Maps), and we have free parking.
What happens if I’m late?
We understand that being late can be out of your control, so we’ll do our best to perform a complete service with the time remaining. Each treatment must be finished on time to accommodate the next client. If you arrive too late, a 50 percent charge of your total regular priced service will apply (or equivalent deduction from a gift certificate), and your appointment will be rescheduled. There are no exceptions to this policy to ensure everyone’s timely served.
What is the policy for cancellations?
We require a 24-hour notice for cancellations. That is because we have to turn away other clients to hold reservations. Cancellations with less than 24-hour notice will incur a 50 percent charge of the originally scheduled spa or hair service (or equivalent deduction from a gift certificate). If you can’t show up for your appointment and don’t provide notice to cancel, the full-service price will be charged (or the equivalent deduction from a gift certificate).
How do I pay for spa services?
We accept all major credit cards and cash.
Is tax included in the prices?
Taxes are not included with prices posted.
Are gratuities included with spa and salon services?
No, gratuities are not included in prices, nor is it mandatory. You can tip at your discretion.
Do you accommodate groups or parties?
Yes, we do. We will need advance notice to ensure staff is ready to serve the party or group.
How much advance notice do I need to give for bookings?
The more time you give us, the better prepared we will be for your spa day.